Refund policy

At EVGORTEAK, we take pride in delivering premium-quality furniture crafted with exceptional attention to detail. If you are not fully satisfied with your purchase, please review our Return Policy carefully before initiating a return request.

Return Window

Customers may request a return within 10 days from the date of delivery.

To qualify for a return, the product must:

Be in its original condition.
Be unused and free from any damage caused after delivery.
Include all original packaging, accessories, and documentation.
Be returned within the specified 10-day period.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery.

For verification purposes, the following are mandatory:

A complete unboxing video recorded from the moment the sealed package is opened.
Clear photographs showing the issue.
Order details and proof of purchase.

Please note that claims regarding damaged or missing items without a proper unboxing video may not be accepted.

Return Shipping Charges

All return shipping charges shall be borne by the customer.

Customers are responsible for arranging and paying for the return shipment of the product to our designated return address. EVGORTEAK is not responsible for products lost or damaged during return transit.

No Refund Policy

EVGORTEAK does not provide monetary refunds for returned products.

Once the returned item is received and successfully inspected, the customer may be offered:

Product Replacement, or
Product Exchange (subject to availability)

No cash refunds, bank transfers, payment reversals, or credit card refunds will be issued.

Return Approval

All return requests are subject to inspection and approval by our quality team. Returns that do not meet our eligibility requirements may be rejected and returned to the customer.

Non-Returnable Items

The following products are not eligible for return:

Customized or made-to-order furniture.
Products damaged due to misuse, negligence, improper assembly, or normal wear and tear.
Products returned without original packaging.
Products returned after the 10-day return period.
Products without proof of purchase.
Clearance, sale, or special promotional items unless received damaged.

Exchange Process

Once the returned product reaches our facility and passes inspection, the exchange or replacement process will be initiated. Processing times may vary depending on product availability and logistics.

Contact Us

For any return-related queries, please contact us:

EVGORTEAK

Email: mushahidraza57@gmail.com

Phone: +91 77389243432

Address:
Shop No.10, Chaturvedi Compound, Opp. Good Luck Restaurant,
Oshiwara Bridge, S.V. Road, Jogeshwari (W), Mumbai – 400102